Voluntary Freezing/Blocking Trading account

Published Oct 17, 2024

To freeze or block online access to trading accounts in the case of suspicious activity, please refer to SEBI Circular No. SEBI/HO/MIRSD/POD-1/P/CIR/2024/4 dated January 12, 2024.

How to Freeze or Block Trading Account:

Clients can request the freezing or blocking of their trading accounts if they observe suspicious activity through the following channels:

  1. Email: Send an email to stoptrade@stocko.in
  2. Phone: Call 011-4040-9999 (Press 1)

 

Processing of Requests:

  • Scenario 1 (During Trading Hours): Requests received during trading hours or up to 15 minutes before the start of trading will be processed within 15 minutes.
  • Scenario 2 (After Trading Hours): Requests received after trading hours or within 15 minutes before the start of the next trading session will be processed before the next trading session begins.

 

Acknowledgement and Actions:

  • An acknowledgment of the freezing/blocking request will be sent to the client’s registered email address.
  • Details of any open positions will be provided.
  • All pending orders will be canceled.

 

Account Reactivation:

  • To re-enable the trading account, clients must submit a request via their registered email address.
  • Account reactivation may take up to 24 hours, following due diligence by the Risk Management Team.

 

This process ensures that clients have control over their trading account security and can take prompt action in case of any suspicious activities. If you have any specific questions about this process, feel free to ask at support@stocko.in or call 011-40409999.

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South Asian Stocks Ltd. : NSE Member Code 09073, BSE Member Code 6329, MCX Member Code : 55215 , NCDEX Member Code : 1233 NSDL : IN-DP-474-2020 . SEBI Registration No. INZ000164738
Compliance Officer: NSE,BSE,MCX,NCDEX,NSDL : Mr RK Jain , 011-40409999 support@stocko.in
Registered Office : 3rd Floor, Building No.5, Local Shopping Complex, Rishabh Vihar, Near Karkarduma Metro Station. East Delhi – 110092


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